[Customer Telco History Report]

 

The Customer Telco History Report shows all history or help desk entries for a selected account. To print this report, first select the appropriate record in Browse the Telco file window.

 

 

[Group History Report]

 

The Group History Report is filtered by a user defined Group Name.  To print this report, first select the appropriate record in Browse the Telco file window. Next, enter the appropriate Group Name in the Group selection window.

 

[Group History Report By Status]

 

The Group History By Status Report is filtered by a user defined Group Name and ticket status.  To print this report, first select the appropriate record in Browse the Telco file window. Next, enter the appropriate Group Name and the desired status in the Group selection window.